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Who I am

I am a results driven and commercially minded hospitality industry leader with a proven track record of driving turnover and increasing EBITDA. I specialise in driving top-line sales, identifying cost savings and mentoring business managers to control their departmental P&L's to deliver greater bottom-line results. I have honed these skills over two decades of working in the hospitality industry.

For almost two decade I have worked in and managed many different styles of operations and hotels - these include; Michelin star restaurants; country inns; high-end brasserie town centre hotels and country house hotels. Each of these properties has allowed me to add another string to my bow and learn each department of a hotel operation in greater depth.

I pride myself on being dynamic, forward thinking and a great people-manager, looking to develop individuals and to better myself. I am not afraid of making decisions or encouraging others to voice their opinions.

To name some of the success I have achieved, along with the great teams I work within, I would mention; increasing EBITDA £200k YOY after 9 months, The AA Inspector's Choice hotel award, having our application to PoB accepted, increasing ADR £11 vs budget, payroll savings of £33k after 3 months, completely repositioning of a product placing it in a new market segment, complete overhaul of a properties image and branding creating a more modern a fresh image, launch of a new website that converts to better sales, ​a team retention of 90% meaning decreased recruitment cost and increased servicing of business, Beautiful South Silver Award "Small Hotel of The Year"​ and driving huge growth in TripAdvisor scores.

Having worked on an array of projects such as; rebranding, advertising, marketing campaigns, repositioning of a property, installation, rate management and guest feedback control, coupled with my extensive knowledge of all hotel departments and operations, I am well position to help a property grow financially and reputationally.

 

Once you’ve found a job you love doing, you stop going to work

What others say about me

Gaius Wyncoll

general manager, the manor house

"Andrew is a very diligent person who takes time to ensure that everything is done with precision. He is equally a very caring individual and well-respected by his team. I would say that Andrew is an excellent communicator, giving instruction in a way that ensures that a task is fully understood. Above all, he is passionate about service and hospitality and he sets high standards for others to follow. He leads by example and sets a tone that inspires others. By involving others to bring their own ideas to the table, he encourages and empowers them to ensure that improvements are consistently made.

I would happily recommend Andrew to any future employer and I wish him the very best in his future career"

When I have free time

Member

institute of hospitality

Individual member

hospitality action

Developing additional skills

the master innholders

Ambassador

springboard

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Helping others

word, hospitality advice

Leaders Development Course

exclusive collection

First aid for mental health

connect2care

Mentor me programme

institute of hospitality

Personal licence

wiltshire council

Where I've worked

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The Montagu Arms Hotel, Beaulieu

General Manager

33 Bedrooms

AA 4-Red-Star Hotel

AA 3 Rosette Restaurant

AA 1 Rosette Pub

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Stanbrook Abbey Hotel, Worcester

Deputy General Manager

70 Bedrooms

AA 4-Star Hotel

AA 2 Rosette Restaurant

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The Manor House Hotel, Castle Combe

Operations Manager

50 Bedrooms

5-Star Hotel

1 Michelin Star

AA 3 Rosette Restaurant

AA Notable Wine List

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The Peppermill, Devizes

General Manager

16 Bedrooms

AA 5-Gold-Star Restaurant with Rooms

AA 2 Rosette Restaurant

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The Stag & Huntsman, Hambleden

General Manager

8 Bedrooms

AA 4-Star Inn

AA 2 Rosette Restaurant

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The Oakley Court, Windsor

Restaurants & Bar Manager

118 Bedrooms

AA 4-Silver-Star Hotel

AA 2 Rosette Restaurant

AA 1 Rosette Restaurant

AA Breakfast Award

My "why"

People, product, profit 

(in that order)

"Once you've created an environment where your team members are empowered to share their thoughts and ideas, conditions where your guests feel welcome and at home and a culture encouraging evolution and thinking differently then revenue and profit follows"

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free, friendly and honest hospitality advice - my way of giving back to the industry

Started in January 2020, Word is my free online advice service tailored to all things hospitality. The industry is bursting with amazing people (some of the best you'll ever meet) who have shared their knowledge with me – I now feel that it is my turn to pass on as much of that knowledge as possible. There will be no charge for my advice, you can contact me as often as you would like and all of our communication will remain private.

​So...

​If you are an individual that; is looking to get in to the industry but is undecided; considering leaving the industry but is unsure; would like advice on your career; would like a mentor; is going through a tough time; is worried about anything; would like someone to bounce an idea off; wants help with your CV; would just like someone to talk to or anything else then I am here to help.

​You can contact me through the “write” section either in the top bar of this page or by scrolling down to the next section.

 

​I really look forward to hearing from you!

Write to me

Thank you! I'll get back to you shortly

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