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Who I am
I am a results driven and commercially minded hospitality industry leader with a proven track record of driving turnover and increasing EBITDA. I specialise in driving top-line sales, identifying cost savings and mentoring business managers to control their departmental P&L's to deliver greater bottom-line results. I have honed these skills over two decades of working in the hospitality industry.
I have managed many different styles of operations and hotels - these include; Michelin star restaurants, country inns, high-end brasseries, town centre hotels and country house hotels. Each of these properties has allowed me to add another string to my bow and learn each department of a hotel operation in greater depth.
I pride myself on being dynamic, forward thinking and a great people-manager, always looking to develop individuals and better myself. I am not afraid of making decisions or encouraging others to voice their opinions.
Outlining a number of the successes the teams I have managed have achieved would be; increasing EBITDA £200k YOY, The AA Inspector's Choice hotel award, having our application to PoB Hotels accepted and joining their collection, increasing ADR £11 vs budget, payroll savings of £33k YOY, a complete repositioning of a hotel product and brand placing it in a new market segment, complete overhaul of a properties image and offering creating a more modern and fresh destination property, launch of a new website that converts to better sales, a team retention of 90% meaning decreased recruitment cost and increased servicing of business needs, Beautiful South Silver Award "Small Hotel of The Year" and driving huge growth in TripAdvisor scores.
Having worked on an array of projects such as; rebranding, advertising, marketing campaigns, repositioning of a property, installation, rate management and guest feedback control, coupled with my extensive knowledge of all hotel departments and operations, I am well position to help a property grow financially and reputationally.
“Once you’ve found a job you love doing, you stop going to work”
When I have free time
Member
Institute of Hospitality
Individual member
Hospitality Action
Developing additional skills
The Master Innholders
Ambassador
Springboard
Helping others
Word, hospitality advice
Leaders Development Course
Exclusive Collection
First aid for mental health
Connect2care
Mentor me programme
Institute of Hospitality
Personal licence
Wiltshire Council
Where I've worked
My "why"
People, product, profit
(in that order)
"Once you've created an environment where your team members are empowered to share their thoughts and ideas, conditions where your guests feel welcome and at home and a culture encouraging evolution and thinking differently then revenue and profit follows"
Free, friendly and honest hospitality advice - my way of giving back to the industry
Started in January 2020, Word is my free online advice service tailored to all things hospitality. The industry is bursting with amazing people (some of the best you'll ever meet) who have shared their knowledge with me – I now feel that it is my turn to pass on as much of that knowledge as possible. There will be no charge for my advice, you can contact me as often as you would like and all of our communication will remain private.
So...
If you are an individual that; is looking to get in to the industry but is undecided; considering leaving the industry but is unsure; would like advice on your career; would like a mentor; is going through a tough time; is worried about anything; would like someone to bounce an idea off; wants help with your CV; would just like someone to talk to or anything else then I am here to help.
You can contact me through the “write” section either in the top bar of this page or by scrolling down to the next section.
I really look forward to hearing from you!